“With all the thousands of letters you must receive I'm sure you would not remember my claim about being in the wrong council tax band and the stubbornness of the Valuation Office Agency to listen to me. Well they listened to you ! Without your intervention I know for sure they would have done nothing. I have today received a letter confirming that my council tax band has been reduced from E to D. To say 'thank you' somehow doesn't seem enough.” by Mrs B, West Kingsdown