Michael met senior managers at Southeastern to discuss constituents’ complaints about the new timetables, overcrowding and out of use toilets.
He told Southeastern that it had to do better. He asked whether Southeastern could offer additional peak time services to London alongside Thameslink to give commuters more choice. Southeastern have offered to keep the new timetable changes under review to work with Thameslink to make further adjustments later.
Sir Michael said: “I have emphasised my concerns with overcrowding and the need to keep improving punctuality. Passenger numbers have increased significantly since privatisation, but the quality of service needs to reflect the high fares commuter pay. I will continue to make this case to Ministers as the next Kent franchise is prepared and awarded.”