Michael Calls for Southeastern Compensation Improvements

Inspecting the work in progress at London Bridge Station
Inspecting the work in progress at London Bridge Station.

Michael has called on Southeastern to offer a new, more generous compensation system for passengers who have experienced delays.

The Department for Transport recently announced that rail passengers will soon be able to claim 25 percent of the cost of the single fare if their train is more than 15 minutes late.  This is a reduction from the current limit of 30 minutes.

Under current plans, Southeastern passengers are currently unlikely to benefit until 2018.  Michael has written to David Statham, Managing Director of Southeastern, to ask him to implement the improved ‘Delay Repay 15’ compensation scheme sooner.

Michael said: “With the disruption caused by work at London Bridge, my constituents should be able to benefit from this improved system right now.  I have asked Southeastern to work with the Department for Transport to introduce this enhanced offer as soon as possible.”