My constituents continue to suffer appalling disruption with delays of 2-3 hours on their journeys to work now quite common. Trains are cancelled every day; those that do arrive are frequently late and over-crowded.
Six weeks on from the start of a new timetable which was supposed to bring better services this is clearly unacceptable. The government needs to demonstrate that it understands the frustration caused to so many travellers. Better compensation has already been announced for passengers in the Northern franchise area who will be receiving the cash equivalent of a four-week refund. I would like you now to require Thameslink to introduce an equivalent scheme for my constituent as soon as possible.
Michael has called on Southeastern to offer a new, more generous compensation system for passengers who have experienced delays.
The Department for Transport recently announced that rail passengers will soon be able to claim 25 percent of the cost of the single fare if their train is more than 15 minutes late. This is a reduction from the current limit of 30 minutes.
Under current plans, Southeastern passengers are currently unlikely to benefit until 2018. Michael has written to David Statham, Managing Director of Southeastern, to ask him to implement the improved ‘Delay Repay 15’ compensation scheme sooner.
Michael said: “With the disruption caused by work at London Bridge, my constituents should be able to benefit from this improved system right now. I have asked Southeastern to work with the Department for Transport to introduce this enhanced offer as soon as possible.”